If the item is not what you ordered, we will give you a complete refund including the shipping both ways. Wrongly shipped items must be returned in their original product package with all documentation in order to receive credit. Please follow the policies below to be sure to receive your refund.
If the item is damaged or defective, please notify us within 36 hours and return it to us along with the original product packaging and receipt for full credit, including shipping both ways. Damage that occurs during shipping is beyond our control and cannot be refunded unless the order arrived via UPS or FedEx and in that case your order is insured up to $100. Damage in shipping must be reported to the shipping company within 36 hours of receipt of order. Please keep all packaging and paperwork for processing claims. Please follow the policies below to be sure to receive your refund. Loss of a package is beyond our control, we cannot be held responsible for it. No refunds can be issued for lost shipments, except those shipped via UPS or FedEx.
If for some reason, such as rejection by your Customs Department or refusal of receipt, your package is being returned to us and it is not damaged, we’ll refund your original purchase price minus shipping. A restocking fee of 15% applies. However, this return policy does not apply to books. (Once a book has been opened or read, we can no longer resell it.) Electronic books or other downloads, unless no download attempt was made, cannot be refunded either. Please follow the policies below to be sure to receive your refund.
Important return instructions:
# Please email [email protected] for returns and await further instructions. If we receive a return which is unauthorized we may be unable to refund your money. # We cannot accept returns more than 30 days after delivery. # For a refund to apply, items must be in their original condition with their original packaging. # If items are being damaged during transport or lost on their return trip to us, we cannot make a refund. We recommend that you insure your package just in case. # In your return package, please include your order number, name and address (a copy of the delivery slip works best) as well as a note letting us know that you would like a refund, and reasons for the return. # When we receive your return we will refund the cost of the purchased items minus a 15% restocking fee and shipping charges (via the method that you paid originally) and send an email notification.